• Custom-made in Germany
  • Personal consultation
  • Over 50 years of experience
  • 1.4 million satisfied customers
Qualified advice
Qualified advice
Qualified advice
Qualified advice

Customer service

How can we help you?

Thank you for your interest in SMO BAUELEMENTE  and our products. You can find information and assistance on various topics below via the menu or in our comprehensive FAQ section.

 

 

The SMO BAUELEMENTE customer portal

In your SMO BAUELEMENTE customer portal, you have all your orders at a glance. You can check the status of your order at any time or easily and conveniently submit service requests or spare parts orders online. Misplaced your invoice? No problem – you’ll find all your documents in one place in your SMO BAUELEMENTE customer portal: invoices, operating instructions, certificates, and much more. Take a look now!

Go to the customer portal

FAQ & Help Center

Do you have a question about your product or your order? The HEIM & HAUS service team answers the most frequently asked questions from our many customers in our FAQs. This way you’re sure to quickly find the right solution to your issue.

Answer to frequently asked questions